Mastery skill level in MS Office, Windows OS, Internet explorer, Lotus Notes / Outlook
Good understanding of Ticketing and Remote connect tools
Awareness of PC Hardware Environment, Printers, UNIX
Ability to work effectively as a team member
Ability to handle continuous calls
Pleasant, professional and courteous personality
Excellent verbal and written communication skills
Ability to diffuse volatile situations when distressed or irate customers call for support
Use initiative to find ways of solving incidents. Clear and logical thought processes are required to identify causes of an incident
Able to listen to a caller explain the incident, determine the probable cause and logically take the caller through a step-by-step problem determination procedure, using telephone support
Able to categorize an incident correctly for call tracking and logging purposes
Desired Profile
Experience: Min. 6+ months of experience (Relevant voice based experience)
Pre-requisites:
Qualification: Full-time Diploma Holders (only technical streams) & Graduates (E.g.: BE/BTech, BSc(Computer Science), BCA, MCA) with 50% & above through out in the academics
Experience: 6+ months 4 years (Experience in voice-based technical support environment)
Good English speaking skills is a MUST
MUST be willing to work in shifts 24/7
MUST sign an employment agreement
Experience : 0 - 2 Years
Industry Type : IT-Software/ Software Services
Functional Area : System Programming
Education : B.Sc/B.Tech/B.E/BCA/MCA - Computers
Location : Bengaluru/Bangalore
Keywords : tech support , technical support , lotus notes , trouble shooting , unix , hardware
Contact : iGATE Global Solutions
Website : http://www.igate.com
Reference Systems Engineer / Senior Systems Engineer
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