Delivery Manager - Bangalore

Title Delivery Manager - Bangalore Company Name Leading KPO (Our Client) City Bangalore Company Profile/Job Description

• CA/CPA/MBA/CFA
  
• 10-15 years of experience in Finance and Accounting
  
• Thorough knowledge of GAAP, experience in several facets of Accounting
  
• Sound experience in Budgeting, Forecasting, Variance Analysis & Reporting
  
• Working knowledge in ERP systems like Oracle, SAP etc
  
• Strong analytical & Logical abilities
  
• Advanced Knowledge in use of Microsoft suite programs (Word, Excel, Power Point)
  
• Excellent communication skills (Interpersonal, oral and written)
  
• Demonstrated ability to work in a fast paced, challenging environment
  
• Proven mentorship and people management capabilities with strong Business Acumen Experience with engagement and account management with a proven track record of expanding or extending accounts
  
• Experience in working with the US; involved in US Client management
  
• Multiple years of experience working with MNCs at managerial level
  

Job Responsibilities may include:

• Develop, Set and Monitor standard processes for delivery to clients
  
• Setting up Quality measures/ SLAʼs for deliverables
  
• Act as Single Point of Contact for Management and Clients with respect to Consero Client Delivery
  
• Managing multiple clients & several EM's
  
• Manage effective/efficient resource allocation to accounts
  
• Clearly understand and internalize customer objectives in order to attain high quality of delivery
  
• Maintaining high customer satisfaction (would involve very frequent client interactions)
  
• Responsible for managing the communication process in accordance with company standards and customer expectations (PACO)
  
• Training and Mentoring Engagement Managers (EMs): identify the strengths/weaknesses in EMs and work towards harnessing/improving them, identify appropriate training programs
  
• Providing Technical expertise to EMs in FP&A and Accounting
  
• Assisting EMs in Account ramp-up and transition for critical clients. Establishes timeframes and monitors progress, directs the development and implementation of scope of work, and provides consistent and comprehensive status reports to client and management
  
• Maintaining appropriate issue management and resolution (Clients and teams)
  
• Drive Process improvements constantly
  

talent9@renaissancess.com